Refund policy
Return & Refund Policy
At Brickheads Toy Company, we strive to provide a great experience for every customer. Please review our refund policy before placing your order.
Prepaid Subscription Refunds
Our 3-month, 6-month, 12-month, and 24-month subscription plans are offered at a discounted price in exchange for payment in advance and a commitment to the full subscription term.
By purchasing a prepaid subscription, you acknowledge and agree that:
- Subscription payments are collected in full at the time of purchase.
- Prepaid subscriptions are non-refundable once the order has been placed.
- No full, partial, or prorated refunds will be issued for unused months, cancellation requests, or changes of mind.
- You may cancel automatic renewal at any time to prevent future charges after your prepaid subscription term ends.
- Canceling automatic renewal does not entitle you to a refund for the remaining prepaid subscription period.
For complete subscription terms, including renewal and cancellation details, please see our Purchase Options Cancellation Policy.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@brickheads.co.
When contacting us, please include:
- Your order number
- A description of the issue
- Photos of the item and packaging, if applicable
We will review the issue and, where appropriate, provide a replacement, store credit, or refund.
Collectible & Imported Products
Many of the products we sell are imported, limited edition, collectible, or include manufacturer-packaged promotional items.
Minor cosmetic wear, slight packaging imperfections, manufacturer packaging variations, or normal variations in promotional contents are not considered defects and are not eligible for a refund.
Order Cancellations
Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be canceled before shipment.
If your order has already shipped, it cannot be canceled.
Refund Exceptions
If Brickheads Toy Company is unable to fulfill your order, ships the wrong item, or determines that a refund is appropriate due to an error on our part, a refund may be issued at our sole discretion.
Approved Refunds
If a refund is approved, it will be issued to your original payment method. Processing times vary by financial institution and may take several business days to appear on your statement.
Contact Us
If you have any questions about this policy, please contact us at:
Email: support@brickheads.co