Shipping Policy

We’re excited to bring you unique LEGO® magazines, sets, minifigures, foil packs, and collectibles from around the world. Below is everything you need to know about our shipping process.

Processing Time

Fast Fulfillment

We strive to process and ship orders as quickly as possible from the fulfillment center or warehouse that serves your region.

Many orders are shipped within 1–2 business days, though processing times may vary depending on product availability, fulfillment location, and order volume.

Delays & Exceptions

While fast shipping is a top priority, occasional delays may occur due to high order volume, inventory transfers, weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.

If delays occur, we will work to get your order shipped as quickly as possible and communicate significant changes when necessary.

Business Days

Orders are processed Monday through Friday, excluding holidays.

Backorder Policy

Some items may be listed as backordered, meaning they are not currently in stock but are available for advance purchase.

By placing a backorder, you acknowledge and agree to the following:

• Payment is collected at the time of purchase to reserve your item.
• Backordered items typically ship within 2–3 weeks. These estimates may change due to supplier, manufacturing, customs, or transit delays.
• You will receive a shipping confirmation email with tracking information once your order ships.
• We will communicate significant delays whenever possible.
• Backordered orders may be canceled for a full refund at any time before shipment by contacting hello@brickheads.co.

Once an item has shipped, our standard return policy applies.

Shipping Rates and Delivery

Shipping rates and available delivery methods are displayed at checkout and may vary by destination, product type, and fulfillment location.

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery times may be affected by carrier delays, customs inspections, weather events, holidays, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing tracking information once your order has shipped.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Lost or Delayed Packages

While we work hard to ensure timely delivery, carrier delays and lost packages can occasionally occur.

If your order has not arrived within the expected delivery window, please contact us at hello@brickheads.co and we will do our best to assist you.

Brickheads Toy Company is not responsible for delays caused by shipping carriers, customs authorities, weather events, incorrect shipping information provided by the customer, or other circumstances outside our control.

International Orders

Certain products may be fulfilled from different countries depending on inventory availability and the customer’s location. Fulfillment locations may change over time as we expand our regional distribution network.

Customers are responsible for complying with local laws and regulations regarding imported goods.

Shipping Support

If you have any questions about your order, please contact us at hello@brickheads.co.

We’re committed to making your Brickheads experience as smooth as possible.